FAQs
Can I return shoes if they don’t fit?
Yes. But please choose your product carefully. All products can be returned for an exchange or refund if the product is faulty, but not simply if you change your mind. If the product does not fit correctly or you have ordered the wrong size or colour, we are happy to exchange, however you will need to pay the return postage.
To return or exchange simply contact online.store@paulcarroll.com.au or call 1300 762 288 and advise customer service that you would like to arrange an exchange or return.
Returned shoes must be in original packaging, not worn or marked and within 14 days of initial purchase.
On receipt of returned footwear the exchange will be performed and sent out or a refund issued.
Can I exchange online purchase instore?
No refunds can be given instore, however, we will allow exchanges to occur.
Returned shoes must be in original packaging, not worn or marked and within 14 days of initial purchase.
On line receipt must also be presented.
How do I find my size?
Most of our brands our internationally distributed and sizing’s are well known by those who have worn them before. If however the brand is new to you, we have placed a size chart on the web site to assist you in working out your sizing. Simply click on size chart which can be printed out as a basic foot measure. This will assist you in completing your purchase. Please note the measure is simply a guide as manufacturers sizes can vary slightly from brand to brand.
If you have any concern over our sizes please contact our customer servicen team and we will do our best to assist. customercare@paulcarroll.com.au or call 1300 762 288.
How long does it take to get shoes?
We are based in Perth, Western Australia and have a very efficient traceable delivery service.
| Delivery Area | Arrival Estimate |
| Perth Metro | Next Day |
| Country Western Australia | 2-4 days |
| Eastern States Capital Cities | 2-5 days |
| Eastern States Regional | 5-10 days |
Please note that the above table is an approximate delivery schedule from Australia Post.
International freight can also be arranged at a flat rate of AUS$50 for anywhere outside of Australia. Contact us to find out a delivery schedule.
Is this web site safe?
Yes, we use the PayPal payment gateway which is not on any web server and is internationally renowned as one of the safest ways to purchase online.
How can I pay for shoes?
Cash and all major credit cards are accepted in store. Visa andMasterCard are accepted via the secure PayPal online payment gateway.
