Customer Service

NEED HELP CHOOSING A SHOE? HAVE A FITTING QUESTION? CAN’T CHECKOUT?

Get in contact with our friendly and knowledgeable customer care team!

Freecall us on 1300 762 288 between 8am and 4pm WST (Monday to Friday) and our friendly online staff are ready to help you with any issues or queries you may have.

Alternatively, send us an email on customercare@paulcarroll.com.au and we will reply as soon as possible.

If your query is regarding our rewards club, delivery & dispatch, our exchange & refund policy or afterpay please read through our menus or FAQ before contacting our team as your question may already be answered!



NEED AN ANSWER NOW?

Send us an instant online chat message located at the bottom right hand corner of our website. When online, our team will get back to you then and there so you can continue shopping! Offline? No worries! Your query will be converted to an email and we will get back to you as soon as we can.



SOCIAL MEDIA SAVVY?

You can also message us via our Facebook or Instagram pages.

Or pop into one of our seven retail outlets throughout Western Australia and Victoria. Our friendly retail staff are happy to assist you!

Don’t forget that your question may be answered in our Frequently Asked Questions, so be sure to check it out!



HEAD IN STORE

How long has it been since you last had your feet expertly fitted? As time goes by your feet change and develop new characteristics. Correctly measuring and analysing your foot is a fundamental aspect of the Paul Carroll customer service experience. All our staff are trained foot evaluation and always persevere to present you with the most appropriate range of shoes for your foot. With a large range of sizes and widths in our collection, we are confident there is no foot we cannot fit. We cater for women’s sizes EU 35 to EU 44 and men’s EU 41 to EU 48 in selected sizes, specializing in medium to wide fitting feet.

It’s this large range of sizes and expert service that has podiatrists across the country referring their patients to us for all their footwear and orthotic-friendly shoe needs. Our attention to detail, extensive knowledge of global footwear brands and technology, and our warm and friendly approach to service is why customers come to us first. From Fremantle to Joondalup, Camberwell in Victoria and our comprehensive online store, it’s time to experience footwear with a difference at Paul Carroll.

Happy Shopping!

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Women's Shoe Sizing Chart

 
AUS / US Size UK Size EURO Size Length (cm's)
3 1 32 20.2
33 20.6
4 2 34 21.1
35 21.5
5 3 35 21.9
36 22.3
6 4 37 22.8
38 23.2
7 5 38 23.6
39 24.0
8 6 39 24.5
40 24.9
9 7 41 25.3
42 25.7
10 8 42 26.2
10½ 43 26.6
11 9 43 27
11½ 44 27.4
12 10 44 27.8
12½ 10½ 45 28.3
13 11 46 28.7
14 12 47 29.5
15 13 48 30.4

Because the foot is three-dimensional, any measuring device, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.

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Men's Shoe Sizing Chart

 
AUS / US Size UK Size EURO Size Length (cm's)
6 5 39 23.6
39 24.0
7 6 40 24.5
40 24.9
8 7 41 25.3
42 25.7
9 8 42 26.2
43 26.6
10 9 43 27
10½ 44 27.4
11 10 44 27.8
11½ 10½ 45 28.3
12 11 46 28.7
13 12 47 29.5
14 13 48 30.4
15 14 49 31.2
16 15 50 32

Because the foot is three-dimensional, any measuring device, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.

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