PRIVACY POLICY

Introduction:

paulcarroll.com.au (“this website”) is operated by Paul Carroll (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use:

This privacy policy must be read in conjunction with our terms and conditions.

Purpose of Collection and Use of Personal Information:

We collect, use, and disclose your personal information for purposes necessary to provide our products and services, to promote our offerings, and to operate our business, in accordance with applicable laws. By accessing or using our stores, services, or digital platforms, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

Collection and Use of Personal Information:

We may collect and use your personal information for the following purposes:

to provide products and services to you;
to communicate with you regarding products, services, promotions, special offers, and events, including those associated with the Carroll Circle loyalty program;
to personalise and enhance your shopping experience based on your purchase history, preferences, and interactions with us;
to administer and operate the Carroll Circle loyalty program, including calculating points balances, assigning tier status, and issuing vouchers and rewards;
to deliver Carroll Circle benefits to you via email, including vouchers, tier upgrade notifications, birthday rewards, and program updates. Email is the primary delivery channel for Carroll Circle benefits and requires your active marketing consent;
to issue a digital membership card to your Apple Wallet or Google Wallet, where you have chosen to download it, enabling you to present your card and vouchers in store or online;
to send Carroll Circle communications via SMS where you have separately opted in to SMS marketing;
to engage with you through social media and digital marketing channels, including promoting relevant products and services offered by our brand partners;
to disclose your personal information to third-party service providers who assist us in delivering our products and services, including CRM and marketing automation platforms, loyalty technology providers, point of sale systems, and ecommerce platforms;
to conduct administrative, marketing, planning, fraud prevention, loss prevention, procurement, and product and service development activities;
to carry out quality assurance, research, analysis, and customer satisfaction initiatives to improve our products and services;
to respond to enquiries, feedback, or complaints; and
to comply with legal and regulatory obligations.

Types of Information Collected:

Depending on your interactions with us, we may collect:

purchase history, preferences, and product-related information;
account details, preferences, and activity;
browsing behaviour and interaction data;
information required to deliver products or services;
your name and email address, which are required to join Carroll Circle;
your mobile number, which is required when signing up online. Providing your mobile number does not constitute consent to receive SMS marketing. SMS marketing consent is requested separately and is entirely optional;
email marketing consent, which is required to receive Carroll Circle benefits and communications via email;
SMS marketing consent, where you have separately and voluntarily opted in to receive Carroll Circle communications via text message;
date of birth, which is collected voluntarily and used solely to deliver your birthday reward. Without a date of birth on your account, the birthday voucher cannot be issued;
Carroll Circle loyalty data, including member ID, points balance, loyalty tier, lifetime spend, and tier expiry date;
information you provide through customer service channels, online forms, or in-store interactions; and
information relating to your participation in promotions, competitions, or surveys.

Where information collected does not directly identify you but is combined with other data that can identify you, it will be treated as personal information in accordance with this Privacy Policy.

Cookies:

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use Your Information:

We may use your collected information in the following ways:
To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
To verify your identity and to assist you if you have forgotten your username or password.
To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
To analyze trends and statistics.
To improve or update this website and our products / services.
To protect the security or integrity of our website and our business.
To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from Paul Carroll.

Direct Marketing:

We may use your personal information to provide you with information about promotions, events, offers, products, and services that may be of interest to you.

To join Carroll Circle, you are required to provide your email address and consent to receive Carroll Circle communications via email. Email is the primary channel through which your Carroll Circle benefits are delivered, including vouchers, tier upgrade notifications, birthday rewards, and program updates. Without an active email marketing consent, we are unable to deliver these benefits to you.

You may also opt in to receive Carroll Circle communications via SMS. SMS consent is separate from email consent and is entirely optional. Providing your mobile number at signup does not automatically opt you in to SMS marketing. You may withdraw SMS consent at any time without affecting your Carroll Circle membership or email communications.

If you unsubscribe from email marketing, your Carroll Circle membership will remain active, and your points balance and tier status will continue to be recorded. However, as email is the primary delivery channel for Carroll Circle benefits, we will be unable to deliver vouchers, rewards, or program updates to you until email consent is reinstated.

Each marketing email we send will include a clear and accessible unsubscribe link. To opt out of SMS marketing, will include a clear and accessible unsubscribe link to any SMS we send you, or contact us directly.

If you have submitted a review, including any images, you acknowledge that such content may be used and displayed on our website and other marketing channels.

Carroll Circle Loyalty Program:

The Carroll Circle loyalty program is communicated primarily via email. By joining Carroll Circle, you are consenting to receive Carroll Circle program communications via email. These communications include your welcome offer, points and tier updates, vouchers, birthday rewards, and any other program benefits you are entitled to receive.

Carroll Circle does not operate a dedicated loyalty portal. Your points balance and tier status are communicated to you via email and via push notifications in the Digital membership app on Apple Wallet or Google Wallet. You may also enquire about your points balance and tier status by speaking with store staff in any participating Paul Carroll store, or by contacting our Customer Care team directly.

If you signed up online, an Account Profile is created to help identify you for online purchases. You may update your account details, including your email address, mobile number, and date of birth, through your Account Profile online, by speaking with store staff in a participating Paul Carroll store, or by contacting our Customer Care team directly.

Carroll Circle members who download the digital membership card may save it to their Apple Wallet or Google Wallet. This card can be used to present vouchers and membership details in store or online.

It is important that your email address remains current and that your email marketing consent remains active to ensure you receive your Carroll Circle entitlements.

Third-Party Service Providers:

To operate the Carroll Circle loyalty program and deliver our services, we share relevant personal information with trusted third-party service providers. These may include:

customer relationship management (CRM) and marketing automation platforms used to manage communications and trigger loyalty journeys;
point of sale and retail management systems used to record transactions and update loyalty balances;
ecommerce platforms used to process online purchases and loyalty signups;
loyalty technology and digital wallet providers used to issue and manage digital membership cards; and
analytics and reporting platforms used to measure program performance.

All third-party providers are required to handle your personal information in accordance with applicable privacy laws and our data sharing agreements.

Existing Member Data Migration:

If you were a member of our previous Rewards Club program, your membership will automatically transfer to Carroll Circle. Your historical purchase data and spend history may be used to assign you an initial Carroll Circle tier at the time of program launch, ensuring your loyalty history is recognised and carried forward.

You will be notified of your assigned tier and any transitional arrangements prior to the Carroll Circle launch date. If you have questions about how your historical data has been applied, please contact our Customer Care team.

Data Retention:

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to operate the Carroll Circle loyalty program, comply with legal obligations, and resolve disputes.

Carroll Circle member data, including points balance, tier status, and lifetime spend, is retained on an ongoing basis while your membership remains active.

If you wish to close your Carroll Circle membership or request deletion of your personal information, we will action your request in accordance with our obligations under the Privacy Act 1988 (Cth) and notify you of the outcome.

Your Rights and Choices:

You may request access to, or correction of, your personal information, or update your Carroll Circle account details, at any time by:

updating your details through your Account Profile online (available to members who signed up online);
speaking with store staff at any participating Paul Carroll store; or
contacting our Customer Care team via email at customercare@paulcarroll.com.au, by phone on 1300 762 288 (Monday to Friday, 8am to 4pm AWST), or in writing to 19 Howe Street, Osborne Park, Western Australia 6017.

You may also:

opt out of email marketing at any time via the unsubscribe link in any email we send. Please note that unsubscribing from email will prevent us from delivering Carroll Circle benefits to you until consent is reinstated;
opt out of SMS marketing will include a clear and accessible unsubscribe link to any SMS we send, without affecting your email consent or Carroll Circle membership; and
request correction of any personal information that is inaccurate or out of date.

If you would like to reinstate your email marketing consent and resume receiving Carroll Circle benefits, please contact our Customer Care team or update your preferences through your Account Profile online.

Website and Credit Card Security:

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. paulcarroll.com.au uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting Paul Carroll, especially if you access Paul Carroll from a shared computer.

Linking to Third-Party Websites:

When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Paul Carroll cannot be responsible for the actions of any third-party web sites.

Changes to our Privacy Policy:

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes. If you have any questions regarding our privacy policy or any other matter, please Contact Us.