Terms & Conditions
With three exclusive tiers, Bronze, Silver and Gold, members will now enjoy a curated set of benefits tailored to their journey with us.
Members earn 1 point for every $1 spent. Points are used to determine your membership tier, unlocking exclusive rewards and benefits at each level.
Every purchase will bring our customers closer to meaningful rewards, including in-store event invitations, personalised birthday gifts, exclusive surprise vouchers, early access privileges and curated VIP experiences.
THE CARROLL CIRCLE members can earn points on purchases made through the official Paul Carroll website (Paulcarroll.com.au) and official subsidiary websites, including Arcopedico (Arcopedico.com.au), Gino Ventori (Ginoventori.com.au), Klouds (Klouds.com), and Mephisto (Mephistoshoes.com.au). Purchases made through third-party stockists or external retailers are not eligible to earn points.
Points earned across all participating subsidiaries contribute to a member’s tier, which determines the rewards, vouchers, and benefits they may receive.
The loyalty program in relation to the brand Paul Carroll operates in Australia by Stradwin PTY LTD trading as Paul Carroll, (ABN 92 966 747 243), of 19 Howe Street, Osborne Park, Perth, 6017.
All existing Rewards Club Members will automatically become Carroll Circle Members.
To receive a Birthday Voucher, provide your date of birth when signing up, or add it to your CARROLL CIRCLE profile if you are already a member.
You must be 18 or older to join.
New CARROLL CIRCLE members will receive an email with a link to download their digital membership card in their Welcome Email or in future Paul Carroll emails, which can be saved in their Apple or Google mobile wallet.
Once customers receive an offer, they can save it to their mobile wallet to use in-store or online.
To redeem in-store, present your digital voucher from your mobile wallet, or your voucher in your email, at the point of sale for scanning.
To redeem online, access your voucher code from your mobile wallet or your email and apply it at checkout.
The membership card is only created if the customer is a member of THE CARROLL CIRCLE.
Members earn 1 point for every $1 spent. Points are awarded based on your total spend, rounded to the nearest whole dollar.
Points are not awarded on gift card purchases or delivery fees.
Points are added to your account after each purchase. In-store, this occurs once the transaction is complete. Online, this occurs once your order has been fulfilled.
From time to time, we may offer bonus points promotions. The terms of these promotions will be communicated at the time.
Your points are calculated based on your total spend over a rolling 12-month period, which resets each year on 31 December.
Each year, your membership tier is reviewed based on your spend within the new 12-month period. To retain your current tier or move up, you will need to meet the required spend again during this period. If your spend does not meet the tier threshold, your membership will move to the appropriate lower tier.
If you have any questions about your points balance, please contact our Customer Care team via the Contact Us section of our website.
All members enter the Bronze tier when they join. Members can unlock the Silver and Gold tiers by meeting a minimum spend within a calendar year from January to December.
The Silver tier requires spending $500 to $999 within a calendar year from January to December.
The Gold tier requires spending $1000 or more within a calendar year, from January to December.
Gift card purchases and delivery fees are not attributed to your qualifying spend. New members who join in-store will receive a $20 welcome offer, which is applied immediately to their first purchase.
New members who join online will receive a $20 welcome voucher via email, which includes a code for online use and a barcode for in-store use. This voucher is redeemable with a minimum spend of $149 and expires 30 days from the date of issue.
Your tier is based on the total points you earn across the calendar year. As your points increase, you may move into a higher tier once the relevant threshold has been reached.
For in-store purchases, your points are added to your account once your transaction is complete. This may take up to 15 minutes to appear in your account.
For online orders, your points are added to your account once your order has been shipped in full. Rewards are based on the tier you were in at the time the qualifying purchase was made.
Upon reaching a new tier for the first time, you will receive a tier upgrade voucher. The value of the tier upgrade reward is determined by your new tier.
Silver members will receive a $30 tier upgrade voucher. Gold members will receive a $40 tier upgrade voucher.
Tier upgrade vouchers are valid for 60 days from the date of issue and require a minimum spend of $159
All members enter the Bronze tier when they join. Members can unlock the Silver and Gold tiers by meeting a minimum spend within a calendar year from January to December.
The Silver tier requires spending $500 to $999 within a calendar year from January to December.
The Gold tier requires spending $1000 or more within a calendar year, from January to December.
Gift card purchases and delivery fees are not attributed to your qualifying spend. New members who join in-store will receive a $20 welcome offer, which is applied immediately to their first purchase.
New members who join online will receive a $20 welcome voucher via email, which includes a code for online use and a barcode for in-store use. This voucher is redeemable with a minimum spend of $149 and expires 30 days from the date of issue.
Your tier is based on the total points you earn across the calendar year. As your points increase, you may move into a higher tier once the relevant threshold has been reached.
For in-store purchases, your points are added to your account once your transaction is complete. This may take up to 15 minutes to appear in your account.
For online orders, your points are added to your account once your order has been shipped in full. Rewards are based on the tier you were in at the time the qualifying purchase was made.
Upon reaching a new tier for the first time, you will receive a tier upgrade voucher. The value of the tier upgrade reward is determined by your new tier.
Silver members will receive a $30 tier upgrade voucher. Gold members will receive a $40 tier upgrade voucher.
Tier upgrade vouchers are valid for 60 days from the date of issue and require a minimum spend of $159
The value of each surprise reward voucher is determined by the member’s tier at the time the voucher is issued.
Surprise reward vouchers may be sent via email, SMS and mobile wallet notification.
If a CARROLL CIRCLE reward has been used on a purchase, any refund will be based on the amount you paid after the reward has been applied.
If a reward has been applied to a purchase and part of that purchase is returned, the value of the reward will be taken into account when calculating your refund.
We are committed to protecting your personal information. You can find more information about how we collect, use and store your data in our Privacy Policy on our website.
If you would like to access your personal information or have any questions about our privacy practices, please contact our Customer Care team via the following channels:
Email: customercare@paulcarroll.com.au
Call Us: 1300 762 288 (8am to 4pm Monday to Friday)
Write to Us: 19 Howe Street, Osborne Park, Western Australia 6017.
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THE CARROLL CIRCLE MEMBERSHIP TERMS & CONDITIONS
BACKGROUND
These membership terms (Terms) apply to your participation in the THE CARROLL CIRCLE program. By registering as a member or using your digital THE CARROLL CIRCLE membership card in-store or online, you agree that these Terms apply, including any amendments to these Terms we post on our website.ABOUT “THE CARROLL CIRCLE” REWARDS PROGRAM
THE CARROLL CIRCLE is a Loyalty Program designed to recognise and reward our loyal customers who continue to choose us.With three exclusive tiers, Bronze, Silver and Gold, members will now enjoy a curated set of benefits tailored to their journey with us.
Members earn 1 point for every $1 spent. Points are used to determine your membership tier, unlocking exclusive rewards and benefits at each level.
Every purchase will bring our customers closer to meaningful rewards, including in-store event invitations, personalised birthday gifts, exclusive surprise vouchers, early access privileges and curated VIP experiences.
THE CARROLL CIRCLE members can earn points on purchases made through the official Paul Carroll website (Paulcarroll.com.au) and official subsidiary websites, including Arcopedico (Arcopedico.com.au), Gino Ventori (Ginoventori.com.au), Klouds (Klouds.com), and Mephisto (Mephistoshoes.com.au). Purchases made through third-party stockists or external retailers are not eligible to earn points.
Points earned across all participating subsidiaries contribute to a member’s tier, which determines the rewards, vouchers, and benefits they may receive.
The loyalty program in relation to the brand Paul Carroll operates in Australia by Stradwin PTY LTD trading as Paul Carroll, (ABN 92 966 747 243), of 19 Howe Street, Osborne Park, Perth, 6017.
MEMBERSHIP & ELIGIBILITY
You can join online or in-store at Paul Carroll. To join, you must provide the following information to administer the program: Your name, email address and mobile number.All existing Rewards Club Members will automatically become Carroll Circle Members.
To receive a Birthday Voucher, provide your date of birth when signing up, or add it to your CARROLL CIRCLE profile if you are already a member.
You must be 18 or older to join.
YOUR MEMBERSHIP CARD
Existing Rewards Club members will receive an email with a link to download their digital membership card, which can be saved in their mobile wallet on Apple or Google Wallet.New CARROLL CIRCLE members will receive an email with a link to download their digital membership card in their Welcome Email or in future Paul Carroll emails, which can be saved in their Apple or Google mobile wallet.
Once customers receive an offer, they can save it to their mobile wallet to use in-store or online.
To redeem in-store, present your digital voucher from your mobile wallet, or your voucher in your email, at the point of sale for scanning.
To redeem online, access your voucher code from your mobile wallet or your email and apply it at checkout.
The membership card is only created if the customer is a member of THE CARROLL CIRCLE.
EARNING POINTS
CARROLL CIRCLE members earn points across participating brands and channels, including in-store, online at paulcarroll.com.au, and subsidiary websites.Members earn 1 point for every $1 spent. Points are awarded based on your total spend, rounded to the nearest whole dollar.
Points are not awarded on gift card purchases or delivery fees.
Points are added to your account after each purchase. In-store, this occurs once the transaction is complete. Online, this occurs once your order has been fulfilled.
From time to time, we may offer bonus points promotions. The terms of these promotions will be communicated at the time.
Your points are calculated based on your total spend over a rolling 12-month period, which resets each year on 31 December.
Each year, your membership tier is reviewed based on your spend within the new 12-month period. To retain your current tier or move up, you will need to meet the required spend again during this period. If your spend does not meet the tier threshold, your membership will move to the appropriate lower tier.
If you have any questions about your points balance, please contact our Customer Care team via the Contact Us section of our website.
MEMBERSHIP LEVELS & REWARDS
CARROLL CIRCLE has three membership tiers: Bronze, Silver and Gold.All members enter the Bronze tier when they join. Members can unlock the Silver and Gold tiers by meeting a minimum spend within a calendar year from January to December.
The Silver tier requires spending $500 to $999 within a calendar year from January to December.
The Gold tier requires spending $1000 or more within a calendar year, from January to December.
Gift card purchases and delivery fees are not attributed to your qualifying spend. New members who join in-store will receive a $20 welcome offer, which is applied immediately to their first purchase.
New members who join online will receive a $20 welcome voucher via email, which includes a code for online use and a barcode for in-store use. This voucher is redeemable with a minimum spend of $149 and expires 30 days from the date of issue.
Your tier is based on the total points you earn across the calendar year. As your points increase, you may move into a higher tier once the relevant threshold has been reached.
For in-store purchases, your points are added to your account once your transaction is complete. This may take up to 15 minutes to appear in your account.
For online orders, your points are added to your account once your order has been shipped in full. Rewards are based on the tier you were in at the time the qualifying purchase was made.
Upon reaching a new tier for the first time, you will receive a tier upgrade voucher. The value of the tier upgrade reward is determined by your new tier.
Silver members will receive a $30 tier upgrade voucher. Gold members will receive a $40 tier upgrade voucher.
Tier upgrade vouchers are valid for 60 days from the date of issue and require a minimum spend of $159
BIRTHDAY REWARDS
CARROLL CIRCLE has three membership tiers: Bronze, Silver and Gold.All members enter the Bronze tier when they join. Members can unlock the Silver and Gold tiers by meeting a minimum spend within a calendar year from January to December.
The Silver tier requires spending $500 to $999 within a calendar year from January to December.
The Gold tier requires spending $1000 or more within a calendar year, from January to December.
Gift card purchases and delivery fees are not attributed to your qualifying spend. New members who join in-store will receive a $20 welcome offer, which is applied immediately to their first purchase.
New members who join online will receive a $20 welcome voucher via email, which includes a code for online use and a barcode for in-store use. This voucher is redeemable with a minimum spend of $149 and expires 30 days from the date of issue.
Your tier is based on the total points you earn across the calendar year. As your points increase, you may move into a higher tier once the relevant threshold has been reached.
For in-store purchases, your points are added to your account once your transaction is complete. This may take up to 15 minutes to appear in your account.
For online orders, your points are added to your account once your order has been shipped in full. Rewards are based on the tier you were in at the time the qualifying purchase was made.
Upon reaching a new tier for the first time, you will receive a tier upgrade voucher. The value of the tier upgrade reward is determined by your new tier.
Silver members will receive a $30 tier upgrade voucher. Gold members will receive a $40 tier upgrade voucher.
Tier upgrade vouchers are valid for 60 days from the date of issue and require a minimum spend of $159
SURPRISE REWARDS
Surprise reward vouchers may be issued to CARROLL CIRCLE members based on their current membership tier.The value of each surprise reward voucher is determined by the member’s tier at the time the voucher is issued.
Surprise reward vouchers may be sent via email, SMS and mobile wallet notification.
FREE EXPRESS SHIPPING
Once members reach the Gold tier, they will receive surprise promotional codes at various times throughout the year for complimentary Express Shipping. T&C’s apply.RETURNING GOODS: WHAT HAPPENS TO SPEND, POINTS & THE CARROLL CIRCLE REWARDS
If you return an item, any points earned from that purchase will be deducted from your points balance, and your membership tier may be adjusted where applicable.If a CARROLL CIRCLE reward has been used on a purchase, any refund will be based on the amount you paid after the reward has been applied.
If a reward has been applied to a purchase and part of that purchase is returned, the value of the reward will be taken into account when calculating your refund.
PRIVACY
When you interact with us, we collect personal information to manage your membership and provide our services. This may include information you provide directly, such as when you join the program or place an order, as well as information collected automatically through our website.We are committed to protecting your personal information. You can find more information about how we collect, use and store your data in our Privacy Policy on our website.
If you would like to access your personal information or have any questions about our privacy practices, please contact our Customer Care team via the following channels:
Email: customercare@paulcarroll.com.au
Call Us: 1300 762 288 (8am to 4pm Monday to Friday)
Write to Us: 19 Howe Street, Osborne Park, Western Australia 6017.