FOOTWEAR

If you wish to return an item bought online we are happy to provide a credit note, refund, or exchange. Purchases can be returned either via post or to a Paul Carroll store within 30 days of receiving your purchase in unworn, resalable condition with original packaging and proof of purchase. We recommend that you try your shoes on carpet or a smooth surface first. We will not accept shoes returned with any sole markings or scratches. The item will be returned to you if it is not in acceptable condition.   

If you would like to return your online purchase in store, our team will be happy to assist you with an exchange or store credit.

We are unable to process online refunds in store. If you require a refund, the store team will forward your items to our Customer Care team free of charge to process your request. 

Once your return has been received, please allow 14 days for your return to be processed.

AFTERPAY

We do not offer refunds for purchases made with Afterpay. If you wish to return a purchase made with Afterpay, we will happily provide a credit note or exchange if the items comply with our returns policy. 

You can read more on our Afterpay returns policy here.

FINAL SALE ITEMS

Items marked FINAL SALE cannot be returned or exchanged.

IN-STORE RETURNS POLICY

Our team will happily provide an exchange or credit note for purchases made in store within 14 days of purchase. 

Unfortunately we are unable to provide refunds if you have had a change of mind regarding a purchase made in store. 

Your item must be in unworn, resalable condition with original packaging and proof of purchase.

RETURN AN ONLINE PURCHASE VIA POST

To return online purchases for a Refund, Exchange or Credit Note please follow the steps outlined here.

ACCESSORIES & SHOE CARE

For hygiene reasons we are unable to return sockettes or innersoles. Please choose your shoe care products carefully as we are unable to provide returns for these items.

INTERNATIONAL RETURNS

To help you select your perfect pair, we suggest contacting our Customer Care team prior to placing your order for fitting and size advice.

Please note we can not exchange international orders and recommend placing a new order for the desired style and sending your first order back for a return.

All items must be returned within 30 days of receiving your purchase in unworn, resalable condition with original packaging and proof of purchase.

Faulty items

If you believe your item is faulty, please get in touch with us within twelve months from purchase. You can either visit a Paul Carroll store with your item and proof of purchase for inspection by our team, or send photos of the items and proof of purchase to customercare@paulcarroll.com.au.