Delivery and dispatch
Our hard-working Customer Care team aim to achieve same-day dispatch on orders made during business hours. However, it may take up to 4 working days to dispatch your order during busy periods.
If you require your order to be rushed, please select Express Shipping at checkout for Australian orders and let our Customer Care team know by emailing customercare@paulcarroll.com.au
Our offices observe all national and West Australian state public holidays, which may impact dispatch time from our offices in Osborne Park, WA.
| Shipping type | Cost | Approximate delivery time |
|---|---|---|
| Australian Standard Shipping |
Free for orders over $150 $15 for orders under $150 |
4–9 working days from dispatch |
| Australian Express Shipping |
$25 for orders under $150 $15 for orders over $150 |
2–5 working days from dispatch* |
| New Zealand Standard | $25 | 8–12 working days from dispatch* |
| International Standard Rest of the World |
$55 | 8–12 working days from dispatch* |
If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card.
*Delivery times are approximate and subject to external factors. More info at auspost.com.au
*Note: Aerosol cans cannot be shipped by air and will be sent by road, which may delay delivery.
To track your delivery, visit auspost.com.au/track
QUESTIONS?
If you have any questions please call Paul Carroll Customer Care on 1300 762 288 or email our team at customercare@paulcarroll.com.au