Click & Collect

free click & collect

Our Click & Collect service is free and here to make your shopping experience hassle free!

Order today for next day pick-up (depending on stock availability). 

The Process

1. 

Pick your Shoes

Once shoes have been added to your cart, select 'Click & Collect' under delivery method. 

2. 

Choose your Store

Pick your preferred Paul Carroll store to pick up from. Find your store here.

3. 

Head to your emails

Check your inbox! You will receive an email notification when your shoes are ready to be picked up.

4. 

collect your item(s)

Head to the store you selected in step 2 once you've received your email notification. Have your order number ready!

FAQs

WHEN CAN I PICK UP MY ORDER?

  • Please wait until you have received your email notification telling you your order is ready to be picked up.

  • We strive to have your order ready for the next day however this is heavily reliant on stock availability in stores and whether we have to transfer between states.

WHEN CAN I PICK UP MY ORDER?

  • Your shoes will take 1 business day (at minimum) to become available.

  • It depends on if the store you have nominated has stock of the shoe you wish to purchase. If we have to transfer stock between stores, it may take an extra day (1 week if transferring between states).

Can i talk to someone?

Of course. You can use the Live Chat button at the bottom right hand side of your browser, alternatively you can Customer Care on 1300 762 288

What's the return policy?

Click & Collect orders have 30 days to be returned online or in-store from date of collection. For full returns information see here.