Terms & Conditions
Terms & Conditions
autumn winter sale | 40% OFf
- Shop a flat 40% off Autumn Winter styles here. Over 100 styles on sale.
- Sale is valid to shop in store & online.
- There is no promo code, discount is already marked off the shoes and prices are reflected as so in your cart.
- Items marked FINAL SALE are not eligible for return or exchange.
- Standard returns and exchange rules apply. See here.
- Sale is not valid in conjunction with any other offer or promotion, I.e Birthday Voucher.
final sale
- Items marked FINAL SALE are not eligible for return or exchange.
- If you've received your online order and it's faulty, please contact our customer care team to discuss your available options. A simple change of mind unfortunately does not warrant a return or exchange.
Rockport Clearance
- Up to 60% off ALL ROCKPORT styles. Until stocks last.
- Shop the clearance online and in any of our Paul Carroll stores across WA & VIC.
- Clearance is not in conjunction with any other offer I.e Birthday Voucher.
- Certain Rockport styles marked as Final Sale will not be accepted for a refund or exchange.
- Sale price is as shown and will not be further reduced at checkout.
gino ventori | FINAL SALE styles from $49
- For huge savings on Gino Ventori styles, head to the Burswood, DFO or Joondalup Paul Carroll stores.
- Shop final sale styles from $49 in the outlet section of each store.
- Promotion will run until stocks last.
- Items marked as 'final sale' will be ineligible for exchange or return.
REFUNDS & EXCHANGES
- Refunds and exchanges for online purchases will be accepted within 30 days if items are unworn and in their original packaging.
- We strictly do not offer refunds if you made your purchase using Afterpay.
- We strictly do not offer refunds during warehouse clearance sales and for items marked as 'final sale'.
- Visit our returns page for more information or to request a refund.
CUSTOMER LOYALTY DISCOUNT ON SALE SHOES
- A customer with loyalty points in their Paul Carroll account will not receive their allocated loyalty discount on top of reduced prices.
- Read more about Paul Carroll Rewards here.
OUTLET
- Available online and in store unless otherwise promoted and dependant on stock levels per store.
- These items are not eligible for return unless otherwise stated.
Contact customercare@paulcarroll.com.au for more information on whether you can return your purchase for a refund or be offered a credit. - Not in conjunction with any other offer or promotion unless otherwise stated. I.e ‘further sale on top of sale’.
- Terms of offer at promoter's discretion.
WELCOME DISCOUNT
- Sign up at the bottom of this page to receive our emails and receive a unique 10% discount.
- Discount code is single-use only and valid on full-price shoes over $99.
BIRTHDAY MONTH VOUCHER
- To receive a voucher for your birthday, please let our friendly staff know in store, or complete the birthday month form here or below!
- Customers will receive their birthday voucher at the start of their birthday month or on the day they sign up and provide Paul Carroll with their birthday month. Note that the later in the month you provide promoter with your birthday month, the less time you will have to use it during your birthday month.
- Not applicable to cash sales. Customer must be a Paul Carroll member to receive and use this voucher.
- Only redeemable once during the customer's birthday month.
- Offer is only valid on full priced purchases over $99.
- Not in conjunction with any other offer. Offer is valid until the last day of the customer's birthday month unless otherwise specified.