TERMS & CONDITIONS

SECOND PAIR HALF PRICE | ALL EUROPEAN BRANDS

• Purchase any style from our European Brands- including full-price and clearance styles & receive a second pair at half price, up to the value of the first pair. Exclusions apply.
• This offer does not include new European arrivals from our SS26/27 collection. 
• The second pair half price will be applied to the lower-priced item, & both items must be purchased in the same transaction and must be a European Brand. See all applicable styles from European Brands here.
• Enter the code EURO2ND at checkout to apply your discount.
• If more than two pairs are purchased, the half-price discount applies to the pair with the lesser value.
• Applies to every second pair in multiples of two.
• This Offer is valid for in-store and online purchases from Tuesday, 11 August 2026, to Monday, 17 August 2026, at 11:59 PM AWST.
• For Online Sales: Refunds, exchanges, or store credit are available for full-price items and for sale items priced at $170 or more.
• Sale items priced between $100–$169.99 are not eligible for a refund; however, an exchange or store credit will be offered.
• Sale Items priced at $99.99 or less are final sale and not eligible for return.
• For In-Store Sales: Our team will happily provide an exchange or credit note for purchases made in-store within 14 days of purchase.
• Sale shoes $99.99 or less are considered final sale and cannot be returned, exchanged or refunded.
• Unfortunately, we are unable to provide refunds for any in-store purchase.
• If a return results in your order no longer meeting the promotional criteria, the discount will be reversed, and your refund will be adjusted accordingly.
• For more information or to request a return, please visit our Returns page.
• This promotion cannot be combined with any other offer, discount, or promotion.

Up TO 60% OFF END OF SEASON SALE | ONLINE & IN-STORE

• Up to 60% off the Autumn Winter collection (exclusions apply).
• The offer is available in-store and online.
• The offer is start Tuesday, July 14 2026.
• No Promo code needed. The discount is already applied and shown in your cart..
• For Online Sales: Refunds, exchanges, or store credit are available for full-price items and for sale items priced at $170 or more.
• Sale items priced between $100–$169.99 are not eligible for a refund; however, an exchange or store credit will be offered.
• Sale Items priced at $99.99 or less are final sale and not eligible for return.
• For In-Store Sales: Our team will happily provide an exchange or credit note for purchases made in-store within 14 days of purchase.
• Sale shoes $99.99 or less are considered final sale and cannot be returned, exchanged or refunded.
• Unfortunately, we are unable to provide refunds for any in-store purchase.
• For more information or to request a return, please visit our Returns page.
• This promotion cannot be combined with any other offer, discount, or promotion.

REFUNDS & EXCHANGES

• Refunds and exchanges for eligible online purchases are accepted within 30 days of purchase. Items must be unworn, unused, and returned in their original packaging.
• We do not offer refunds for change of mind purchased using Afterpay. ACL apply
  
• For Online Sales: Refunds, exchanges, or store credit are available for full-price items and for sale items priced at $170 or more.
• Sale items priced between $100–$169.99 are not eligible for a refund; however, an exchange or store credit will be offered.
• Sale Items priced at $99.99 or less are final sale and not eligible for return.
• For In-Store Sales: Our team will happily provide an exchange or credit note for purchases made in-store within 14 days of purchase.
• Sale shoes $99.99 or less are considered final sale and cannot be returned, exchanged or refunded.
• Unfortunately, we are unable to provide refunds for any in-store purchase.
• ACL - Australian Consumer Law rights apply.
• For more information or to request a return, please visit our Returns page.

PAUL CARROLL E-GIFT CARD

• Our gift cards are available to purchase in increments of $25.00, $50.00, $75.00, or $100.00, or give our Customer Care team a call on 1300 762 288 for a specific amount.
• We process gift cards next business day (Monday-Friday 8am-4pm AWST) and email a copy to your order confirmation email address. If you would like a hard copy of your voucher, please contact our team to arrange.
• Paul Carroll Gift Vouchers do not expire, and can be used in any of our retail stores or with our Customer Care team over the phone on 1300 762 288. If the selected items are more than the value of the voucher, the difference can be paid with Credit Card or PayPal.
• Gift cards are non-refundable and cannot be redeemed for cash. Please look after your Gift Card as it cannot be replaced if lost or stolen.

WELCOME DISCOUNT

• Sign up at the bottom of this page to receive our emails and receive a unique $10 discount.
• Sign up at the top of this page to receive our emails and receive a unique $20 discount.
• The discount code is single-use only and valid for minimum spends of $149.
• If you return items or receive a partial refund on an order that used a promotional code, and the remaining order total falls below the promotion’s minimum spend, the promotion will no longer apply. The value of the promotion may be deducted from your refund, or your order total may be adjusted accordingly.

BIRTHDAY MONTH VOUCHER

• To receive a voucher for your birthday, please let our friendly staff know in store, or complete the birthday month form here or below!
• Customers will receive their birthday voucher at the start of their birthday month or on the day they sign up and provide Paul Carroll with their birthday month. Note that the later in the month you provide the promoter with your birthday month, the less time you will have to use it during your birthday month.
• Not applicable to cash sales. Customer must be a The Carroll Circle member to receive and use this voucher.
  
• Only redeemable once during the customer's birthday month.
• Offer is only valid for purchases over $149, including full-price and sale styles.
• Not in conjunction with any other offer. Offer is valid until the last day of the customer's birthday month unless otherwise specified.