Terms & Conditions

Terms & Conditions

$20 Catalogue Voucher

  • Refer to page 2 of the new Spring Summer 2023 catalogue for your voucher. 
  • Valid from Wednesday, 6 September 2023 - Sunday, 3 December 2023. 
  • Voucher can not be used in conjunction with any other offer including the Paul Carroll member discount. 
  • Voucher can only be used on full-price shoes over the value of $99. 
  • Voucher must be presented in store to be used or the coupon code entered into the checkout page if being used for an online purchase. 


  • Refunds and exchanges for online purchases will be accepted within 30 days if items are unworn and in their original packaging.
  • We strictly do not offer refunds if you made your purchase using Afterpay.
  • We strictly do not offer refunds during warehouse clearance sales and for items marked as 'final sale'.
  • Visit our returns page for more information or to request a refund.


  • A customer with loyalty points in their Paul Carroll account will not receive their allocated loyalty discount on top of reduced prices.
  • Read more about Paul Carroll Rewards here.


  • Available online and in store unless otherwise promoted and dependant on stock levels per store.
  • These items are not eligible for return unless otherwise stated.
    Contact customercare@paulcarroll.com.au for more information on whether you can return your purchase for a refund or be offered a credit.
  • Not in conjunction with any other offer or promotion unless otherwise stated. I.e ‘further sale on top of sale’.
  • Terms of offer at promoter's discretion.


  • Sign up at the bottom of this page to receive our emails and receive a unique 10% discount.
  • Discount code is single-use only and valid on full-price shoes over $99.


  • To receive a voucher for your birthday, please let our friendly staff know in store, or complete the birthday month form here or below!
  • Customers will receive their birthday voucher at the start of their birthday month or on the day they sign up and provide Paul Carroll with their birthday month. Note that the later in the month you provide promoter with your birthday month, the less time you will have to use it during your birthday month.
  • Not applicable to cash sales. Customer must be a Paul Carroll member to receive and use this voucher.
  • Only redeemable once during the customer's birthday month.
  • Offer is only valid on full priced purchases over $99.
  • Not in conjunction with any other offer. Offer is valid until the last day of the customer's birthday month unless otherwise specified.