Terms & Conditions

Terms & Conditions

$20 off voucher promotion | In store only

  • Buy a pair of full-price boots over $99 between Tuesday, 21 May - Tuesday, 28 May to receive a $20 voucher off your next purchase.
  • Your purchase to receive your voucher must be made between Tuesday, 21 May - Tuesday, 28 May. 
  • There is a limit of 1 $20 voucher per transaction.
  • Your $20 voucher can be used on any full-price shoe over the value of $99. If you choose to purchase another pair of full-price boots over $99, you will receive another $20 voucher towards your next full-price purchase.
  • Your voucher can be redeemed online using the code on the back of the gift card you'll receive in store at the time of your purchase, or in store by presenting the store staff with your gift card.
  • The voucher can only be redeemed by the original recipient.
  • The voucher is not redeemable for cash or gift cards and is not available in conjunction with any other offer. I.e the Birthday voucher. 
  • The $20 voucher expires on Tuesday, 11 June 2024 11:59pm AWST.

Rockport Clearance

  • Up to 60% off ALL ROCKPORT styles. Until stocks last.
  • Shop the clearance online and in any of our Paul Carroll stores across WA & VIC.
  • Clearance is not in conjunction with any other offer I.e Birthday Voucher.
  • Certain Rockport styles marked as Final Sale will not be accepted for a refund or exchange. 
  • Sale price is as shown and will not be further reduced at checkout. 

Review & WIN!

  • Purchase any of our AW24 new arrivals between Tuesday, 16 April & Thursday, 16 May 2024 and leave a review to win 1 of 2 $100 Paul Carroll vouchers. 
  • Shoes bought & reviewed must be from the Autumn Winter 2024 collection. See full catalogue here for women & men.
  • The standard Paul Carroll returns & exchange terms still apply. 
  • To leave a review, search for your shoe in the search bar at the top of your screen, click on your shoe, scroll to the bottom where it says review.
  • If you have purchased online, you will receive an automatic review request email upon delivery of your product. 
  • Attach a photo to your review to receive 2 entries. 
  • The competition ends on Thursday, 16 May and winners will be announced on Tuesday, June 5 2024 to allow for online customers to receive their orders.

gino ventori | FINAL SALE styles from $49

  • For huge savings on Gino Ventori styles, head to the Burswood, DFO or Joondalup Paul Carroll stores.
  • Shop final sale styles from $49 in the outlet section of each store.
  • Promotion will run until stocks last.
  • Items marked as 'final sale' will be ineligible for exchange or return. 

$20 Catalogue Voucher

  • Refer to page 2 of the new Autumn Winter 2024 catalogue for your voucher. 
  • Valid from Friday, 15 March 2024 - Sunday, 16 June 2024. 
  • Voucher can not be used in conjunction with any other offer including the Paul Carroll member discount. 
  • Voucher can only be used on full-price shoes over the value of $99. 
  • Voucher must be presented in store to be used or the voucher promo code entered into the checkout page if being used for an online purchase. 
  • This offer is single-use-only, therefore can only be redeemed by a customer once. 

REFUNDS & EXCHANGES

  • Refunds and exchanges for online purchases will be accepted within 30 days if items are unworn and in their original packaging.
  • We strictly do not offer refunds if you made your purchase using Afterpay.
  • We strictly do not offer refunds during warehouse clearance sales and for items marked as 'final sale'.
  • Visit our returns page for more information or to request a refund.

CUSTOMER LOYALTY DISCOUNT ON SALE SHOES

  • A customer with loyalty points in their Paul Carroll account will not receive their allocated loyalty discount on top of reduced prices.
  • Read more about Paul Carroll Rewards here.

OUTLET

  • Available online and in store unless otherwise promoted and dependant on stock levels per store.
  • These items are not eligible for return unless otherwise stated.
    Contact customercare@paulcarroll.com.au for more information on whether you can return your purchase for a refund or be offered a credit.
  • Not in conjunction with any other offer or promotion unless otherwise stated. I.e ‘further sale on top of sale’.
  • Terms of offer at promoter's discretion.

WELCOME DISCOUNT

  • Sign up at the bottom of this page to receive our emails and receive a unique 10% discount.
  • Discount code is single-use only and valid on full-price shoes over $99.

BIRTHDAY MONTH VOUCHER 

  • To receive a voucher for your birthday, please let our friendly staff know in store, or complete the birthday month form here or below!
  • Customers will receive their birthday voucher at the start of their birthday month or on the day they sign up and provide Paul Carroll with their birthday month. Note that the later in the month you provide promoter with your birthday month, the less time you will have to use it during your birthday month.
  • Not applicable to cash sales. Customer must be a Paul Carroll member to receive and use this voucher.
  • Only redeemable once during the customer's birthday month.
  • Offer is only valid on full priced purchases over $99.
  • Not in conjunction with any other offer. Offer is valid until the last day of the customer's birthday month unless otherwise specified.