Delivery & Dispatch
CHRISTMAS CUT OFF
For the best chance of receiving your new shoes in time for Christmas, we suggest placing your order by: Sunday 15th December.
DISPATCH
Our hard-working Customer Care team aim to achieve same-day dispatch on orders made during business hours. However, it may take up to 4 working days dispatch your order during busy periods.
If you require your order to be rushed, please select ‘Express Shipping’ at checkout for Australian orders and let our Customer Care team know by emailing customercare@paulcarroll.com.au
Our offices observe all national and West Australian state public holidays, which may impact dispatch time from our offices in Osborne Park, WA.
DELIVERY
|
Shipping Type |
Cost |
Approximate Delivery Time |
|
Australian Standard Shipping |
FREE |
4-9 working days from dispatch |
|
Australian Standard Shipping |
$15 |
4-9 working days from dispatch |
|
Australian Express Shipping |
$25 |
2-5 working days from dispatch. |
|
New Zealand Standard |
$25 |
8-12 working days from dispatch* |
|
International Standard |
$55 |
8-12 working days from dispatch* |
*More information about Australia post delivery times can be found at https://auspost.com.au/
All delivery times are approximate and are subject to external factors.
*Note-Aerosol cans cannot be shipped by air and will be sent by road, which may delay delivery
**Excludes exchanges and purchases made with credit notes.
To track your delivery, visit https://auspost.com.au/track
If you have any questions about delivery, please contact our friendly Customer Care team on 1300 762 288 or email customercare@paulcarroll.com.au between 8am-4pm AWST
LOST OR STOLEN PARCELS
If you suspect your delivery from Paul Carroll is lost or stolen, please double check your Australia Post tracking on your purchases before contacting our Customer Care team on 1300 762 288. During busy periods such as holiday periods please allow extra time for your items to arrive.
INTERNATIONAL CUSTOMERS
Paul Carroll prices do not include overseas duties or other custom charges that may be applicable depending on your country of origin. Paul Carroll hold no responsibility for any customs/duties charges you may incur.
International orders are exempt from Australian GST (10%); however, they may incur taxes and duties applied by customs in the country where the order is delivered. Duty and taxes incurred in the country of destination are the responsibility of the customer.