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Exchange & Refunds

Online Exchanges

When you receive your shoes and for some reason are not 100% happy with your purchase due to sizing, wrong fit or you have simply changed your mind we are happy to provide exchanges for a more suitable product. A 14 Day Returns Policy Applies. Shoes must be unworn and in re-sellable condition. 

 Simply:

 1. Call or email our friendly customer service team at customercare@paulcarroll.com.au or 1300 762 288 so they can provide you with a return authorisation number and a flat-rate return postage label for $11.65.

 2. Fill out the 'Exchange Form' that was provided to you in your shoe box front and back.

 3. Post the 'Exchange Form' and your returned shoes to 30 Teddington Road, Burswood WA 6100.

 4. Once we receive your shoes back in our office we will simply swap over your previous shoes for your new shoes and post them out the same day.


Online Refunds or Credit Notes

 If you can't find anything to exchange your shoes for or want to save your money to spend in the next season! We are happy to provide a full refund or credit note for unmarked and unworn products in their original condition. 

 Simply: 

 1. Call or email our friendly customer service team at customercare@paulcarroll.com.au or 1300 762 288 so they can provide you with a return authorisation number and a flat-rate return postage label for $11.65.

 2. Fill out the 'Exchange Form' that was provided to you in your shoe box front and back.

 3. Post the 'Exchange Form' and your returned shoes to 30 Teddington Road, Burswood WA 6100.

 4. Once we receive your shoes back in our office we will refund the amount back onto the credit card or PayPal account you purchased the shoes on. In receiving a credit note, we will credit the amount onto your account to use later. 

 Please note credit notes can not be redeemed on our website. Please call our Customer Service team in order to process your credit note purchase. 

In Store Refunds and Return Policy

 We are not required to provide a refund or replacment if you change your mind. 

 This is different for customers buying online as they do not have the possibility of trying shoes before buying and being correctly fitted by our customer  service team.

 However you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is significantly different from the sample or description 
  • Doesn't do what we said it would, or what you asked for and can't be easily fixed

 Alternatively, you can choose to keep the item and we will compensate you for any drop in value. 

 If the problem is not major, we will repair the item within a reasonable time of approximatley 2 weeks. If it is not repaierd within this time frame, you can  choose a refund or replacement. 

 Please keep your proof of purchase - eg your receipt. 

 

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Women's Shoe Sizing Chart

 
AUS / US Size UK Size EURO Size Length (cm's)
3 1 32 20.2
33 20.6
4 2 34 21.1
35 21.5
5 3 35 21.9
36 22.3
6 4 37 22.8
38 23.2
7 5 38 23.6
39 24.0
8 6 39 24.5
40 24.9
9 7 41 25.3
42 25.7
10 8 42 26.2
10½ 43 26.6
11 9 43 27
11½ 44 27.4
12 10 44 27.8
12½ 10½ 45 28.3
13 11 46 28.7
14 12 47 29.5
15 13 48 30.4

Because the foot is three-dimensional, any measuring device, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.

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Men's Shoe Sizing Chart

 
AUS / US Size UK Size EURO Size Length (cm's)
6 5 39 23.6
39 24.0
7 6 40 24.5
40 24.9
8 7 41 25.3
42 25.7
9 8 42 26.2
43 26.6
10 9 43 27
10½ 44 27.4
11 10 44 27.8
11½ 10½ 45 28.3
12 11 46 28.7
13 12 47 29.5
14 13 48 30.4
15 14 49 31.2
16 15 50 32

Because the foot is three-dimensional, any measuring device, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.

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